We are looking for you as Field Application Engineer (m/f/x) at the earliest possible date for our headquarters in Fulda, Germany or fully remote in Germany.

With us, you can move things forward. There are short decision-making processes and a lot of creative freedom for you. Our corporate culture is characterized by internationality, diversity and agility as well as by a hands-on mentality.
 
We are a fast-growing international industrial tech company at the forefront of the IoT and Telematics revolution with headquarters in Fulda. Outside of Germany, we have offices in the USA and South Korea, as well as numerous colleagues working remotely for us worldwide. Our headcount has more than tripled in the last five years from 60 to over 180 employees. With you, we want to continuously develop the company to the next level.

In return, we offer you

  • Intensive Onboarding and targeted individual trainings and development opportunities
  • A high degree of creative and decision-making freedom and plenty of room for innovative work
  • Short communication channels and well accessible team leaders
  • 1on1 focused on helping you grow
  • No micromanagement
  • Flexitime and choice between fully remote and home office days to guarantee a nice work-life balance
  • For onsite work: a modern and open working environment with lounges, kicker-table, pool billard table and team events, flatrate for soft drinks, coffee, cereals, and fresh fruit as well as free parking spaces

Your Role

  • You are the first technical contact for your customers 
  • You support your customers in all phases of the implementation of a telematics system together with a sales representative assigned to the customer
    • Gathering requirements and advising on decision-making, assisting in the selection of parameters
    • Implementation of customer requirements using an established tool chain
    • Support and training of customers, especially in the pilot phase 
    • Introduction of telematics into the customer series and advice on adapting customer processes
    • Series support and management of extensions and improvements
  • You implement data analytics services for your customers 
  • Development, documentation, and improvement of the customer onboarding process (introduction of the telematics solution at the customer)
  • Evaluation and forwarding of suggestions for improvement and ideas from customer discussions to development and product management
  • Active participation in our continuous improvement processes
  • Execute internal and external trainings

Your Skills

  • You successfully completed your degree in the field of (electrical) engineering, computer science or a similar qualification and already have some experience in the field of mobile working machines or related areas
  • You have profound knowledge in data analysis with Python
  • You have experience in the development and testing of embedded devices, ideally CAN and CANopen products
  • You have knowledge in data analytics
  • You have experience in using telematics systems and data to add value and/or achieve savings
  • Ideally, you have already gained insight into XML, Ethernet, Bluetooth, WLAN and GSM technology
  • You are confident in using Microsoft Office 
  • You have a good knowledge of German and English, both written and spoken 
  • Your technical understanding is very well  
  • You are a strong communicator, a team player, goal- and result-oriented as well as a highly structured 
  • You are willing to travel internationally