You love dealing with customers in a highly technological and future-oriented environment and you already have initial experience in customer support and service?
You like to push things forward?

Then we are looking for you to join our team as our new Employee (m/f/d) 1st Level Support and Service at our location in Fulda, Germany.

Your Role

  • You are responsible for the ongoing 1st level support for Global and Local Connectivity products as well as for other products from our portfolio
  • Moderation of the internal 8D troubleshooting process
  • Processing of returns (customer communication/orders)
  • You support the process owner Support and Service
  • You are a competent technical contact person for colleagues from our sales team
  • If required, you will also support our customers during commissioning

Your Skills

  • You have a further education as a state-approved technician or a successfully completed degree in computer science, industrial engineering (electrical engineering) or a comparable field
  • Ideally you have at least 3 years of professional experience in 1st and / or 2nd level customer support
  • You are strong in communication - in German (C2) as well as in English (B2)
  • You have a strong technical understanding, a keen perception, willingness to learn and a high degree of self-organisation
  • A friendly, confident, obliging and competent appearance completes your profile

We use

  • CAN / CANopen
  • Ethernet, Bluetooth, WLAN, mobile phone technology

What we offer

  • Targeted, intensive training and plenty of room for innovative work
  • Independent work in a performance-oriented and challenging atmosphere
  • Short lines of communication and flat hierarchies foster an open working environment
  • Modern premises right in the middle of Germany featuring lounge, kicker-table, pool table, team events, additional allowance for gym membership and childcare, flexitime and flat rate for soft drinks, coffee, cereals, and fresh fruit

Apply now!

Ready for the challenge?

We look forward to your application via our career portal or via e-mail

Let’s build something great together!