As a technology company that is driven by innovation, we are always on the look-out for motivated new colleagues to join our path of growth and expansion.

We are looking for a Technical Support Engineer (f/m) in Dayton , OH/USA at the earliest possible date.

Support and train our customers in North America in the successful implementation and use of our company products. The successful candidate has a good understanding of our technical products. He/she must be ambitious, outgoing and communicative. The ideal candidate has been in a technical support role for more than three years and is looking forward to supporting our team in Dayton.

Your Role

  • Provide remote (1st level) support to new and existing customers
  • Receive, record, and rapidly respond to user problems. Coverage of incoming issues (phone, email, etc.) during assigned hours is highly important.
  • Display high professionalism with all contacts
  • Take ownership in resolving customer issues, complete tasks and administrative responsibilities with minimal supervision
  • Effectively interact and communicate with internal international technical support personnel and sales team
  • Represent the company in a positive professional manner in all dealings with customers

Your Skills

  • Background as technician or in electronics related field, ideally BS in engineering or equivalent
  • 3+ years experience in a technical support role preferred
  • Knowledge about CAN/CANopen/J1939 technology
  • Experience with embedded devices, Ethernet, Bluetooth, WLAN, GSM/UMTS/LTE technology preferred
  • Technical understanding and relevant industry experience
  • Excellent customer interaction and communication skills (verbal, written)
  • Ability to deal with difficult customers and situations
  • Ability for independent working
  • Good presentation skills (facts, figures, models, technical concepts)
  • Excellent analytical and problem solving skills
  • Ability to quickly learn and understand new Technologies
  • Open to moderate travel, also internationally

Our Offer

  • Entrepreneurial environment, short communication ways and a team-oriented atmosphere
  • Room for innovative work in a highly attractive technology field
  • Attractive salary and development opportunities

Apply now!

Ready for the challenge?

We look forward to your application via our career portal or via mail (career@proemion.com)!

Let’s build something great together!